Webinar: Transforming Customer Experience with Generative AI

Webinar Overview: Welcome to the Future of Customer Service!

In our must-watch webinar, “Transforming Customer Experience and Embracing Generative AI,” we dive into the transformative power of generative AI in revolutionizing customer experience. Featuring a panel of experts, including key customers and a leading telecom industry customer experience research analyst, this webinar delves into how AI is enabling digital transformation through human-like interactions to reshape customer service.

Webinar Highlights

Cavell Group on Customer Experience in Telecoms

Hear from the Cavell Group, a premier telecom industry research and consulting organization, about the latest trends and challenges in customer experience. Discover how AI is effectively poised to address these challenges and drive meaningful change.

Lüm Mobile’s Digital-First Strategy

Learn how Lüm Mobile, a brand of SaskTel, is leveraging their generative AI chatbot, Lüm Bot, to set new standards in sales and customer support. This innovative approach is enhancing the overall customer experience and driving engagement.

Alepo’s Expertise in Generative AI

Gain valuable insights from Alepo on implementing and optimizing safe AI solutions. Understand best practices for integrating AI into existing systems while ensuring data security and compliance.

Meet Our Speakers and Panelists

Patrick Watson, Head of Research at Cavell Group

Patrick shares comprehensive research on telecom customer experience trends and the impact of emerging technologies on the industry.

Flora Horvath, Director of Customer Experience at Lüm Mobile

Flora discusses how Lüm Mobile’s all-digital brand leverages AI to provide outstanding self-service experiences.

Jennie-Lee Germain, Support Manager at Lüm Mobile

Jennie-Lee demonstrates Lüm Bot, their generative AI-powered Virtual Agent chatbot, showcasing its impressive capabilities and benefits.

Jonathan Garini, Founder and Chief Prompt Officer at Alepo

Jonathan explains how Alepo’s generative AI platform enables rapid adoption of AI for telecom operators, enhancing efficiency and customer satisfaction.

Key Takeaways

· Strategic Importance: Learn why improving customer service is a top strategic priority for telecom operators of all sizes.

· Consumer Perceptions: Understand consumers’ current perceptions of automated customer service systems and how generative AI can transform frustration into engagement.

· AI in Action: See a demo of an AI-powered Virtual Agent chatbot and discover the tangible benefits realized by Lüm Mobile.

· Best Practices: Learn best practices for implementing generative AI solutions from industry experts at Lüm Mobile and Alepo.

· Harnessing AI Power: Discover how telecom operators can leverage generative AI to reduce churn, enhance revenue, cut costs, and delight subscribers.

Why You Should Watch

· Gain Actionable Insights: Learn how to implement AI solutions that transform customer interactions and drive business growth.

· Explore Real-World Examples: See how leading companies successfully use AI to improve customer service and satisfaction.

· Stay Ahead of the Curve: Understand the latest trends in AI and customer experience to keep your business competitive.

Don’t miss out on these valuable insights and strategies. Watch the full webinar recording to learn more about transforming customer experience with generative AI.

Source: Alepo Resources